Return and refund policy

At czywczoj.shop, we are committed to providing customers with a reliable and convenient shopping experience. If your order does not meet your expectations, you may request a return according to the conditions described below.

Return Eligibility

Customers may submit a return request within 30 days after receiving their order.

To qualify for a return:

• The product must be unused and remain in its original condition.
• Original packaging, accessories, and included materials should be returned.
• A valid order confirmation or proof of purchase must be provided.

Products damaged due to misuse, improper handling, unauthorized modifications, or missing components may not be accepted.

Return Request Process

Please contact our customer support team before returning any product.

Email: info@czywczoj.shop

Please provide:

• Order number
• Product name
• Reason for return
• Photos or supporting details if the item is damaged, defective, or incorrect

After reviewing your request, we will provide the necessary return instructions.

Return Inspection

Returned items will be inspected after arrival. Refund approval will depend on whether the product meets the requirements of this policy.

Refund Processing

Approved refunds are generally completed within 5–10 business days after the inspection process has been completed.

Refunds will be issued to the original payment method used during checkout.

Return Restrictions

Returns submitted after the allowed period or products that do not meet the stated conditions may not be approved.